Customer Tips for Riding Golden Gate Transit
Assault or Battery Upon a Bus Operator is a Crime. Violators will be prosecuted to the fullest extent of the law. The penalty for this crime is a fine of $10,000 and imprisonment for up to 3 years. If you have information about such a crime, please call 415/257-4559 or click here.
At the Bus Stop
GGT recommends passengers arrive at stop 5 minutes before scheduled departure time.
When waiting for the bus at your stop, please stay at least 3 feet from the curb, as standing near the curb can be dangerous.
Passengers should clearly signal the driver of the bus they wish to board as it approaches the stop.
Wait for the bus to come to a complete stop before approaching the front door to board. Always board through the front door.
Never touch a moving bus, and keep a safe distance from the wheels of the bus.
Do not run after a departing bus. Once the bus has left the curb/stop, drivers are instructed not to stop the bus.
Never use your hand, umbrella, briefcase, or any other object to try to reopen the doors if they are closing. The doors will not reopen and you could be injured.
Have your fare, ticket, or transfer ready before boarding the bus.
On the Bus
Tell the bus driver where you are going. If you need a transfer, ask for it when you pay your fare. If you have any questions for the driver, please ask them when you board the bus. Avoid unnecessary conversation with the bus driver.
Move quickly to an empty seat and remain seated while the bus is in motion. If the bus is full, you may stand, but you should hold on at all times.
It is not safe to put your hand, arm, head, or any part of your body through an open bus window.
There is NO smoking, eating or drinking aboard buses. California State Law prohibits alcoholic beverages aboard public transit buses.
Please no radios, disk players or tape players, mini-televisions, or similar devices. Use earphones if you must use audio equipment and keep the volume low so other passengers are not disturbed.
At the driver's discretion, certain lights may be dimmed or turned off to minimize the reflection on the windshield so it doesn't interfere with driver's vision.
You may use a cell phone on the bus as long as you do not disturb your fellow passengers or the bus driver. You may be asked to stop using your cell phone. Keep calls short and your voice low. Use the silent/vibrate ringer option. Minimize incoming calls when possible. Read more about cell phone use.
Fold up baby strollers and hold the child in your lap.
Luggage or belongings must fit and be placed in overhead racks or under a seat, not in the aisles, in the wheelchair securement areas, or on seats. Passengers are responsible for handling their own luggage. Remember to take your things with you when you exit the bus, including your newspaper.
Do not use perfume, nail polish, or other products while on the bus.
While riding, be prepared - buses are often required to make sudden stops.
Bus capacity is limited to one passenger per seat, including those seats in the wheelchair securement area, plus 10 standing passengers. More than 10 passengers may be allowed to stand in the event a wheelchair passenger is loaded onto a full bus or if deemed safe by the driver.
Animals are allowed on buses if they are guide dogs, working service or special-assistant animals. Other animals or pets are permitted aboard buses provided they remain in an approved hand-carried container.
GETTING OFF THE BUS
When the bus gets close to your stop, push the passenger signal strip or button.
Stay in your seat until the bus comes to a complete stop.
When you get off the bus, do not cross in front of the bus.
If you need to remove a bicycle when you de-board, please tell the driver prior to leaving the bus.