Transit Glossary and Terms

Glosario de Términos de Tránsito

The following are frequently used terms and acronyms by Golden Gate Transit (GGT) and Golden Gate Ferry (GGF).

 

#   A   B   C   D   E   F   G   H   I   J   K   L   M   N   O   P   Q   R   S   T   U   V   W   X   Y   Z

   

#

 
  511 - The Bay Area's regional phone and web source for up-to-the-minute traffic, transit, rideshare, and bicycling information. Available by calling 511 or visiting www.511.org.
 

A

  AC Transit - Alameda-Contra Costa Transit District. Visit www.actransit.org for more info.
   
  ACA (Advisory Committee on Accessibility) - Group of active, dedicated volunteers from the senior and disabled communities who use GGT, GGF, and WSW regional paratransit services, which meets regularly with District staff to discuss accessible transportation and other matters pertaining to seniors and persons with disabilities. Read more.
   
  Accessible - A term used to indicate a vehicle, vessel, facility (including bus stop or terminal) can be used, entered into, and reached by persons with disabilities. Golden Gate's fleet of buses and ferries and its transit and ferry facilities are all accessible.
   
  ADA - The Americans with Disabilities Act of 1990, a wide-ranging civil rights law that prohibits, under certain circumstances, discrimination based on disability.
   
  Advisory committee - A group of transit customers that meets regularly with transit managers and staff to provide input and express preferences of fellow passengers on issues relating to transit operations, facilities, and services. The District has 3 Advisory Committees - Bus Passengers Advisory Committee (BPAC), Ferry Passengers Advisory Committee (FPAC), and Advisory Committee on Accessibility (ACA). Read more.
   
  Adult - A GGT or GGF customer between the ages 19 and 64.
   
  All Electronic Tolling - The use of transponders (FasTrak) to collect Golden Gate Bridge tolls for pre-paid customers and the use of license plate images to facilitate payment for the remaining vehicles.
   
  APTA - American Public Transit Association, a non-profit organization which serves as an advocate for the advancement of public transportation programs and initiatives in the United States. Visit www.apta.com for more info.
   
  Arrival time - The time a bus or ferry reaches a bus stop or destination.
   
  Articulated bus - An extra-long, high capacity bus that has the rear body section flexible but permanently connected to the forward section. GGT's articulated buses are 60 feet long and have a seating capacity of 58 passengers. Read more.
   
  Autoload - Pre-authorized transfer of funds from a credit card or bank account to add e-cash to a Clipper (formerly TransLink) card. When e-cash balance falls below $10, a pre-set amount will automatically be added. Read more.
   
  AVM - Add Value Machine that allows a Clipper (formerly TransLink) customer to add e-cash to card balance. Find an AVM.
 

B

 
  BART - San Francisco Bay Area Rapid Transit District. Visit www.bart.gov for more info.
   
  Basic service - Transbay bus service that operates all day, 7 days-a-week. The District's basic bus services are Routes 10, 40, 42, 70, 80, and 101. See GGT schedules.
   
  BATA (Bay Area Toll Authority) - Entity responsible for providing consistent customer service to Bay Area FasTrak patrons, and for enhancing the FasTrak program.
   
  Bike rack - A piece of equipment on which a bicycle can be stored. Bike racks are available at bus stops, at transit centers/terminals, and on buses. Front-mounted racks are available on all 30-foot, 40-foot, and 60-foot District busest. Luggage-bay racks are available on all District 45-foot buses.
   
  Bikes on Transit - District program that promotes the ease of combining bicycling with riding public transit. The District provides bike racks on all buses, permits bikes onboard all ferries, and offers bike racks at many bus stops, at all transit centers, and at ferry terminals. Read more.
   
  Board of Directors - Nineteen members representing the District's 6 member counties (San Francisco, Marin, Sonoma, Napa, Mendocino, and Del Norte) that meet regularly to discuss all matters relevant to the District's four divisions - GGT, GGF, Golden Gate Bridge, and Administration/Development..
   
  BPAC (Bus Passenger Advisory Committee) - Group of GGT customers, with a focus on regional riders, which meets regularly with District staff to discuss scheduling changes, facilities planning, and operational matters relating to GGT regional bus services. Read more.
   
  Bus - A rubber-tired transit vehicle designed for roadway operation to transport a large number of persons for public transportation service. In most cases, it operates with a self-contained source of motive power.
   
  Bus driver or operator - The driver of a bus transporting persons for public transportation service.
   
  Bus pad - A bus stop located along certain US Hwy 101 exit ramps accessible to bus patrons via a stairway and/or ramp.
   
  Bus shelter - A structure constructed near a bus stop to provide seating and protection from the weather for the convenience of waiting passengers.
   
  Bus stop - A place where passengers can board or alight from a bus, usually identified by a sign.
 

C

 
  CAFR - Report containing financial statements and statistical data that provides full disclosure of all material financial operations of the District in conformity with generally accepted accounting principles. Read more.
   
  Caltrans - California Department of Transportation. Visit www.dot.ca.gov for more info.
   
  Carpool - An arrangement in which people share the use and cost of a privately owned automobile in traveling between pre-arranged destinations. On the GGB, vehicles occupied by 3 or more persons are eligible for discounted toll passage on weekdays between the hours of 5 am to 9 am and 4 pm to 6 pm. Read more.
   
  Catamaran - A boat formed of two parallel hulls with a frame above them. GGF has 4 catamarans in its fleet - M.V. Del Norte, M.V. Mendocino, M.V. Napa, and M.V. Golden Gate.
   
  Child - A GGT or GGF customer age 5 or under. Children ride free when accompanied by an adult (limit 2 children per adult).
   
 

Clipper - The name of the Bay Area's smart fare payment system (it was formerly TransLink). The name evokes images of the Clipper ships of yore which played a key role in developing the Bay Area as a vital West Coast port. Visit www.clippercard.com for more info.

   
  Community Shuttle - Marin Transit passenger van service serving various Marin communities. These include Routes 219, 228, 233, 251, 257, and 259 serving the Strawberry-Tiburon, San Rafael-Larkspur-Greenbrae-Ross-San Anselmo-Fairfax, Marin City, San Rafael-Dominican-Santa Venetia, Hamilton-Ignacio-Novato-San Marin, Hamilton-Ignacio-Northgate-San Rafael, and San Rafael-Northgate-Novato communities, respectively. Visit www.marintransit.org for schedules and info.
   
  Commute service - Express bus service during commute periods between Sonoma, Marin, and San Francisco counties. Service is operated weekdays, except certain holidays. GGT's commute service includes Routes 2, 4, 8, 18, 24, 25 (Larkspur Ferry Shuttle), 27, 38, 44, 54, 56, 58, 72, 72X, 74, 76, 92, 93, 97, and 101X. See GGT schedules.
   
  Commuter - Passenger who travels between two points regularly.
   
  Connection - See also Transfer. The linking of multiple transit trips together to reach your final destination. May include more than one mode of travel (bus, ferry, rail, etc.).
   
 

Customer Service Center - Located on Platform D at the San Rafael Transit Center, Golden Gate's hub of personnel trained in assisting customers with trip planning, lost and found, and general information. Assistance is available in over 150 languages. Hours of operation are 7am to 6pm on weekdays. Closed weekends and on New Year's, Presidents', Memorial, Independence, Thanksgiving, and Christmas days. Call 511 and say "Golden Gate Transit" to bypass recorded messages.

 

D

 
  Deckhand - GGF crew member responsible for assisting vessel and terminal staff to ensure the safe passage of passengers.
   
  Departure time - The time a bus or ferry leaves from any designated timepoint on a schedule.
   
  Destination sign - A sign on a transit vehicle indicating the route number, direction, or destination of the vehicle. Also known as a head sign.
   
  Detour - A change in a route due to construction, flooding, obstruction, etc., that causes a vehicle or vessel to be re-routed.
   
  Discount fare - A reduced fare given to youth, seniors, persons with disabilities, Clipper (formerly TransLink) card users, Medicare card holders, and Value Card users. Proper identification may be required.
   
  Dispatcher - The individual who assigns buses to runs, makes up work assignments to fill runs, directs bus operators at the start of their assignments, and in some cases, maintains a constant awareness of status of the operation via radio, telephone, or other means.
   
  District - Term commonly used to identify the Golden Gate Bridge, Highway and Transportation District. Formed in 1928 to construct the Golden Gate Bridge (GGB), the District is currently comprised of 3 operating divisions - GGT, GGF, and GGB - and an administration/development division.
   
  Division - Refers to a garage and yard facility where buses are stored, maintained, and dispatched into service. Golden Gate has four divisions: Division 1, San Rafael; Division 2, Novato; Division 3, Santa Rosa; and Division 4, San Francisco.
 

E

 
  Eblast - Electronic communication tool used to notify District customers of news, service announcements, special events, etc. Notices take the form of email and/or text messages. Sign up here.
   
  E-cash - Term used to signify "electronic cash" stored on a Clipper (formerly TransLink) card used by a bus or ferry customer to pay for a transit trip.
   
  Emergency Alert System - A national warning system. In the event of an emergency impacting Golden Gate Transit or Golden Gate Ferry services, tune to KCBS Radio AM 740 or FM 106.9. 
   
  EPAMD - As defined by California vehicle code, a self-balancing, non-tandem, two-wheeled device that is not greater than 20 inches deep, 25 inches wide, and 60 inches high; can turn in place; is designed to transport only one person; and has an electric propulsion system averaging less than 750 watts (1 horsepower), the maximum speed of which, when powered solely by a propulsion system on a paved level surface, is no more than 12.5 miles per hour. A Segway HT is one example of an EPAMD.
   
 

ETC (Electronic Toll Collection) - System that allows the prepayment of Bridge tolls, eliminating the need to stop at the toll plaza. System has 3 components: a transponder, which is placed inside your vehicle; an overhead antenna, which reads the transponder and collects the toll; and video cameras to identify toll evaders. Visit www.bayareafastrak.org for more info.

   
  Express bus - Scheduled bus service operating on a fixed route that provides higher speeds and fewer stops than found on other portions of the bus system or on the same route.
 

F

 
  Facebook - Online social media site that enables the District to send followers service-related messages, informally known as "posts." Like us on Facebook!
   
  Fare - The cost for an individual to be a passenger onboard a transit vehicle or vessel. What's your fare?
   
  Farebox - A piece of equipment controlled by a bus driver or ferry terminal assistant to collect the appropriate transit fare.
   
  Fare credit - Amount deducted from a fare when transferring between 2 transit agencies that have a reciprocal transfer agreement. Read more.
   
  Fare table - A matrix of fares showing origin and destination, the intersection of which shows the appropriate fare for passage. Fare tables are available for adults, youth, seniors and persons with disabilities. Read more.
   
  Fare zone - Area delineated by boundaries within our service area used to determine passenger fare. Golden Gate is a zone-based system, and traveling within a fare zone or between fare zones determines the proper fare. Read more.
   
  FasTrak - Electronic toll collection (ETC) system that allows the prepayment of Bridge tolls, eliminating the need to stop at the toll plaza. The system has 3 components: a transponder, which is placed inside your vehicle; an overhead antenna, which reads the transponder and collects the toll; and video cameras to identify toll evaders. Visit www.bayareafastrak.org for more info.
   
  Ferry - Large motorized marine vessel used to transport a large number of passengers for purposes of public transportation or recreation. The GGF fleet consists of 7 ferries.
   
  Ferry Shuttle - Bus service during weekday morning and afternoon/evening commute hours to transport transbay customers by bus to/from a Golden Gate Ferry Terminal where they transfer to a departing Golden Gate Ferry.
   
  Fixed route transit - A system in which transit vehicles follow a schedule over one or more prescribed routes.
   
  Fleet - A transit system's vehicles and vessels. The District's revenue fleet consists of buses and ferries. Read more about GGT and GGF fleets.
   
  Footnote - Notation included in some GGT bus schedules to indicate a unique feature of a particular trip. Footnotes may indicate a trip doesn't operate on Sundays, for example.
   
 

FPAC (Ferry Passenger Advisory Committee) - Group of Larkspur and Sausalito Ferry customers which meets regularly with District staff to improve services and operations, and recommend actions that can make ferry service as attractive and effective as possible. Read more.

   
  Frequency of service - The number of transit vehicles on a given route, moving in the same direction, which pass a given point within a specified interval of time, usually expressed in minutes. Also known as headway.
   
  FTA (Federal Transit Administration) - Provides stewardship of combined formula and discretionary programs to support a variety of locally planned, constructed, and operated public transportation systems throughout the U.S. Visit www.fta.dot.gov for more info.
   
  FY (Fiscal Year) - The District's fiscal year is from July 1 to June 30.
 

G

 
  Giants Ferry - Direct ferry service between GGF's Larkspur Ferry Terminal and AT&T Park, home to baseball's San Francisco Giants. Service is operated for Giants home games. Read more.
   
  Golden Gate Gazette - The District's quarterly customer newsletter highlighting special events, upcoming service announcements, and Board of Directors actions. Read more.
 

H

 
  Headsign - A sign on a transit vehicle indicating the route number, direction, or destination of the vehicle. Also known as a destination sign.
   
  Headway - The number of transit vehicles on a given route, moving in the same direction, which pass a given point within a specified interval of time, usually expressed in minutes. Also known as frequency of service.
   
  High capacity - A term used to indicate a bus or vessel capable of carrying more customers than other buses or vessels in our fleet. Our high capacity fleet consists of MCI buses that can accommodate 57 seated passengers and Spaulding vessels that are approved to carry 715 persons.
   
 

Holiday service - Limited transit schedules that operate on major holidays. See our Holiday Calendar.

   
  Hybrid bus - GGT's fleet of 7 diesel fuel/hydrogen fuel cell hybrid buses are numbered between 3301-3307 and have a seating capacity of 29. Read more.
 

K

 
  Kneeling bus - A feature of all GGT's buses that lowers the floor to the curb or to near-curb level to make it easier for passengers to board, especially for seniors and persons with disabilities.
 

L

 
  Layover time - Time built into a schedule between arrival and departure for bus drivers to rest; minimum times are set by union contract. Layovers normally occur at each end of a route to allow for a driver's break and schedule recovery, but they may be scheduled at other points to allow for timed transfer connections.
   
  Local bus service - Bus service that originates and remains in one county. Marin Transit contracts with GGT to provide local bus service in Marin County. Local bus routes include Routes 17, 22, 23, 29, 35, 36, 45, 45K, 49, and 71. See GGT schedules.
   
  Lost and found - A courtesy provided for our GGT and GGF customers who have left a personal item on a bus or ferry or at one of our facilities. Unattended items are always subject to immediate disposal. Customers should call (GGT: 415-455-2000, GGF: 415-925-5565) with a description of the item and details of when and where it was lost.
 

M  
 

Marin Transit - Also known as the Marin County Transit District. Formed by a vote of the people of Marin County in 1964 giving the responsibility for providing local transit service within Marin County. Marin Transit contracts with GGT (and other agencies) for local bus and paratransit services. Visit Marin Transit at www.marintransit.org.

   
  MCI - A manufacturer of the 45-foot commuter buses with a seating capacity of 57. GGT's MCIs are numbered in the 600s and 900s. Read more.
   
  M.S. - Motor Ship. The GGF fleet of 7 vessels includes these Spaulding Motor Ships: M.S. Marin, M.S. San Francisco, and M.S. Sonoma. Read more.
   
  MTC (Metropolitan Transportation Commission) - The transportation planning, financing, and coordinating agency for the nine counties that touch the San Francisco Bay. Visit www.mtc.ca.gov for more info.
   
  Muni - San Francisco Municipal Railway. Visit www.sfmta.com for more info.
   
  M.V. - Motor Vessel. The GGF fleet of 7 vessels includes these Motor Vessels: M.V. Del Norte, M.V. Golden Gate, M.V. Mendicino, and M.V. Napa. Read more.
 

N  
  Notice to Customers - Communication tool used to inform GGT and GGF customers of service announcements, upcoming events, etc. Notices take the form of seat-drops and posters.
   
  NOVA - A manufacturer of transit buses. GGT's NOVA buses are numbered between 505-508, 1251-1264, and 1301-1310. Read more.
 

O  
  One-way - Term used to designate the traveling in one direction from an origin to a destination. Two one-way trips can constitute a round trip.
   
 

Orion - A manufacturer of transit buses. GGT's Orions are numbered between 1500-1580 and have a seating capacity of 41. Read more.

 

P  
  Paratransit service - Scheduled service for people who cannot use regular fixed-route bus service. GGT partners with Whistlestop Wheels to provide this service.
   
  Park and ride - Facility where customers can leave their vehicle and connect with public transportation or carpool for the rest of their trip. Find a park and ride lot in the District service area.
   
  Pass - Fare media useable for a transit ride. See also Ticket, Transit Pass and Value Card.
   
  Person with disability - A GGT or GGF customer with valid DMV Disabled Placard ID, RTC card, Medicare card, or ID card for persons with disabilities from another transit agency eligible for 50% off the adult cash fare.
   
 

Priority Seating - Certain seats on a bus or ferry that are designated as seating for seniors and passengers with disabilities.

 

R  
  Regional Measure 2 (RM 2) - Approved by Bay Area voters in 2004, provides funding for a balanced set of transportation projects in the bridge corridors (state-owned bridges), including new mass transit options and critical highway bottleneck improvements.
   
  Regular service - Term used to denote transit schedules that operate on weekdays (vs. Holiday service). See our Holiday Calendar.
   
  Ride Like a Pro - District's online tips to assist our customers with riding our buses and ferries. Read tips for GGT and GGF.
   
  Rider Alert - Communication tool used to inform GGT and GGF customers of service announcements. Alerts usually take the form of posters at bus stops/terminals and route-specific notices in the Transit Guide.
   
  Round trip - A trip from an origin to a destination and then back to the origin, usually via the same route.
   
  Route - Bus or ferry line that regularly operates on a specified routing.
   
 

Route locator - Tool to assist GGT/GGF customers with determining which bus or ferry route best meets their travel needs. Read more.

   
  Route number - Number assigned to a bus route that regularly operates on a specified routing. Route number is consistent throughout all GGT transit materials (Transit Guide, web schedules, etc.) and also appears in the bus headsign or destination sign.
   
 

RTC Discount Card - Regional Transit Connection Discount (RTC) Card program enabling persons with qualifying disabilities and senior citizens (65 or over) to a reduced fare on fixed-route bus, rail, and ferry systems throughout the San Francisco Bay Area. The RTC Discount card costs $3 and is valid for up to three years. Cards are issued by Whistlestop Wheels (call 415-456-9062 weekdays during business hours) and by GGT (call 415-257-4407 for an appointment).

 

S  
  SamTrans - San Mateo County Transit District. Visit www.samtrans.com for more info.
   
  Schedule - See also Timetable. Listing of bus and ferry trips showing arrival and/or departure times at specific timepoints or bus stops. See Schedules for GGT and GGF.
   
  SC Transit - Sonoma County Transit. Visit www.sctransit.com for more info.
   
  See Something? Say Something! - The District's ongoing campaign that encourages the active participation of our customers to help maintain a safe environment on our buses, ferries, and at the Bridge.
   
  Senior - A GGT or GGF customer age 65 and older eligible for 50% off the adult cash fare. Accepted forms of identification include a valid Medicare card, DMV ID card/license, RTC card, or senior ID card from another California transit agency.
   
  SFCC (San Franciso Civic Center) - Area surrounding San Francisco's Civic Center. See maps.
   
  SFFD (San Francisco Financial District) - Area surrounding San Francisco's Financial District. See maps.
   
  Short Range Transit Plan - An overview of the District's transit system with a service and systems evaluation, operations plan, operations budget, and capital improvement program. Read more.
   
  Signup - GGT's quarterly schedule adjustment (March, June, September, December) to improve system efficiency and bus running times.
   
  Spaulding - Type of GGF vessel. The GGF fleet of 7 vessels includes these Spaulding Motor Ships: M.S. Marin, M.S. San Francisco, and M.S. Sonoma. Read more.
   
  Special event - Event not normally served by GGT or GGF. Examples include GGF's service to San Francisco's Bay to Breakers footrace.
   
  SRTC (San Rafael Transit Center) - GGT's main transfer hub in central Marin and location of our Customer Service Center (Platform D). See maps.
   
  SRTM (Santa Rosa Transit Mall) - Transit hub located in downtown Santa Rosa. See maps (Sonoma County).
   
 

Stagecoach - Marin Transit's bus service to western Marin County. Visit www.marintransit.org/stage.html for more info.

   
  Suppemental service - Bus service operated on school days only. Marin Transit contracts with GGT and other operators to provide school service in Marin County. Specific supplemental routes operated by GGT include Routes 117, 126, and 127. Some trips on Route 23 offer service to schools and only operate on school days. See GGT schedules.
 

T  
  Tag-off / Tag-on / Tagging - The act of touching a pre-loaded Clipper (formerly TransLink) card to a card reader located on a bus or at a ferry terminal to pay one's transit fare.
   
  Terminal - Facility where ferry passengers board or disembark a vessel, wait to board, and purchase tickets. Facility usually includes other passenger amenities, including bike racks, restrooms and transit kiosks with schedule and map info.
   
  Ticket - Fare media acceptable for a one-way transit ride.
   
  Ticket Office Terminal (TOT) - Computer workstation at which GGT staff can assist Clipper (formerly TransLink) customers with certain card-related activities. TOTs are located throughout our service area, including GGT's Administrative Offices in San Rafael and at Whistlestop Wheels in San Rafael. Find a TOT.
   
  Ticket Vending Machine (TVM) - TVMs, located at the Larkspur and San Francisco Ferry Terminals and at the Sausalito Ferry Landing, are available during daily operating hours to purchase ferry tickets and adult Clipper cards, and to load value to Clipper cards. Find a TVM.
   
  Timetable - See also Schedule. Listing of bus and ferry trips showing arrival and/or departure times at specific timepoints and bus stops. See Timetables for GGT and GGF.
   
  TMC - A manufacturer of transit buses. GGT's TMC buses are numbered between 1192-1243. Read more.
   
  Transfer - See also Connection. The linking of multiple transit trips together to reach your final destination. May include more than one mode of travel (bus, ferry, rail, etc.).
   
 

Transfer point - A point where bus and/or ferry routes intersect and passengers can transfer to another route.

   
 

Transit benefit program - Program offered by employers to employees whereby employees set aside pre-tax dollars toward transit expenses. Purchase restrictions apply; talk to your employer for more info.

   
 

Transit Guide - Handy printed guide containing information on GGT and GGF services, detailed bus and ferry schedules, and system maps.

   
  Transit Pass - Fare media useable to ride transit. Golden Gate/Marin Transit Transit Passes provide unlimited rides for one passenger within a certain time period. Read more.
   
  TransLink - See Clipper.
   
  Travel time - Paid time that allows a bus driver to travel from relief point to garage or from garage to relief point.
   
  Trip planning - Assistance provided to a transit customer to plan for and take a trip. Information provided usually includes boarding locations, trip times, fares, etc. Visit www.511.org or call 511 (say "Golden Gate Transit," then "operator") to plan your next trip on Golden Gate.
   
  Twitter - Online social media service that enables Golden Gate to send followers text-based messages, informally known as "tweets." Follow us on Twitter! @GGBridge @GoldenGateBus @GoldenGateFerry
 

V  
  Value Card - Preloaded fare media useable for multiple transit rides. Read more.
   
  Vessel - Ferry boat used to transport a large number of passengers for public transportation. GGF's fleet of 7 vessels includes 4 high-speed catamarans and 3 high-capacity Spauldings. Read more.
   
  Vessel master - Crew member in charge of safely piloting a vessel in and out of port.
 

W  
 

The Wave - GGF's newsletter highlighting recent vessel and terminal activities in greater technical detail than what is provided in the Golden Gate Gazette. Read more.

Also, "The Wave" refers to the Larkspur Ferry Shuttle that operates between Fairfax and the Larkspur Ferry Terminal during morning and afternoon/evening commute periods. See timetables.

   
 

We're In This Together - Tagline used to promote the District's colorful comprehensive passenger Code of Conduct that enables us to provide quality service and ensure the safety of our customers and employees. Read more.

   
  WestCat - Western Contra Costa Transit Authority. Visit www.westcat.org for more info.
   
  Wheelchair lift - A mechanical device that allows wheelchair or scooter users, as well as other mobility-impaired passengers, to board a bus or travel between decks on a ferry vessel without climbing the steps. By law, passenger lifts must be capable of lifting at least 600 pounds.
   
  Whistlestop Wheels (WSW) - Provides paratransit services for elderly and disabled persons of Marin County who are deemed eligible under criteria set forth by the ADA. Visit www.thewhistlestop.org for more info.
   
  WiFi - Wireless connectivity allowing electronic devices (computers, smartphones, etc.) to connect to the Internet offered on some Golden Gate buses and ferries.
 

Y  
  Youth - A GGT or GGF customer between the ages 6 and 18.
 

Z  
  Zone - Area delineated by boundaries within our service area used to determine passenger fare. Golden Gate operates a zone-based system, and traveling within a fare zone or between fare zones determines the proper fare. Read more.