December 22, 2014

GOLDEN GATE TRANSIT LAUNCHES NEW BUS WIFI SYSTEM

Prepare to enjoy your ride on Golden Gate Transit even more, with free WiFi!

Golden Gate Transit is launching a new WiFi system on Monday, December 22, 2014. The fleet of 180 buses will feature free wireless internet service to provide customers the ability to stay connected on the move. Riders on Golden Gate Transit can get work done, check email, or simply catch up on the news.

The District offered a WiFi system in the past but soon realized it wasn’t reliable or robust enough for riders to use. The new service uses a dual carrier system (Verizon and AT&T) which ensures more reliable coverage.

“We’re very pleased to be able to give our customers an even better experience while riding Golden Gate Transit,” says the Bus Division’s Deputy General Manager, Teri Mantony. “The WiFi rollout means customers can work or surf the web and spend their travel time more effectively.”

To connect to Golden Gate’s WiFi network, customers should search for the “GGT-WIFI” wireless network (under “Settings” in most devices). No password is necessary, but customers will need to accept the District’s Terms and Conditions of Use.

Helpful Tips:

  • If you're unable to see the “GGT-WIFI” network, make sure your device is WiFi-enabled. Sometimes, powering a device off and on will help too.
  • Please be courteous and limit use of streaming audio and video.
  • Avoid downloading large files.
  • Use earbuds and be considerate of fellow riders.

Connection Problems:

  • GGT's WiFi service is based on cellular technology and signal strength fluctuates throughout our service area (San Francisco to Santa Rosa and western Contra Costa County). Service may drop in the same areas where you lose cell phone service.
  • Bandwidth is limited and shared among all riders.

Customers with questions or comments can call the Customer Service Center at 511 (say “Golden Gate Transit,” then “operator”)/TDD 711 (open weekdays, 7am to 6pm), or email buswifi@goldengate.org.