Lost and Found

Golden Gate Bus Transit and Golden Gate Ferry Transit are not responsible for personal property left in passenger waiting areas or other passenger facilities or aboard buses and ferries. Articles must not be left unattended in these locations. Unattended items are subject to immediate disposal. Property that has not been disposed of and for which retrieval has been arranged will be held for 14 days, and then will be disposed of. To expedite retrieval of lost items, please tag your personal items with your name and phone number.

Golden Gate Bus Transit: To recover lost articles left on buses, note the time of travel, the bus, and route number, and call 415-257-4476, 7am to 6pm weekdays, except holidays.

Golden Gate Ferry: To recover lost articles left on ferries, call 415-925-5565 to find out the status of lost items. Provide your name, phone number, date, time, and location of loss. Your call will be returned within one (1) business day. For items requiring immediate attention, such as a lost purse, wallet, or medication, calls should be directed to our Customer Service Center.